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LOST MONEY. FALSE PROMISES. (HAJJ) FRAUD.
Package Organisers must pick up the pieces when travel packages that they put together do not go to plan.
PAYBACK FOR PAST PROBLEMS
Tell someone you know who needs help, or sort out your own existing package travel problem. It’s easy, just enter details below. Costs nothing to start the right way.
FIRST SIGN UP
ARE YOU?
FRUSTRATED
Package-seller not saying sorry or giving you enough information to how and why it happened. You should be able to get answers in minutes and hours not weeks and months.
LOST MONEY
Just one of those things. Or it should never have happened to you. Embarrassing and disappointing to let down loved ones when you did not get what you paid for.
OVERWHELMED
Feeling crushed and helpless. Not get the flight, accommodation or arrangements promised? Who do you turn to check what your options are? Leave details for 1st Resolve’s Free Options’ guide.
UNSURE
Not sure if you can claim about a previous trip. Don’t know where to start after your last trip. How about a free letter demanding payment for you to get a money-back eligibility-check?
GET FUTURE PROTECTION
Check if your agent already covers you and your fellow travellers who booked the same package. And join to get help responding to scams, false premises and big replacement expense such as repatriation costs.
SECOND SIGN UP
Worried about sinking more time and money into the problem. Band together with fellow travellers paying into centralised scheme to get answers from the best travel-law advisers already paid-for.
WHAT YOU CAN DO?
STRANDED
Latest technology tools for you to easily record & escalate problems during your future trip so that it is much easier to fix any disruption to plans. Or work out how to move on.
CAUGHT OUT
Unsure what travel insurance and ATOL financial protection really covers after a Package-Organiser fails to deliver on their promises. Check the free Options Guide.
NOT TAKEN SERIOUSLY
Draw attention to who made a mistake & ensure they made every effort to correct it and learn from it. You do not want someone else facing the same problems you did.
REAL STORIES OF VALID CLAIMS AGAINST PACKAGE ORGANISERS
Subject to passing 1st Resolve’s Package Travel checker, 1st Resolve responds to all Past and Future problems for travel packages. Our Free Options Guide will be particularly helpful to over 5,000 Brits who were scammed out of c£1380 each last year.
For those British Muslims booking Hajj Packages at a cost of over £6,000 each this year – you follow one in three who travelled before being missold or losing money! All of the following had valid claims, but they all made an informed choice whether to start-up Court proceedings after receiving an early assessment of the potential outcome and consequences:
Within 12-hours of requesting help with a past problem, the agent was persuaded in July 2019 to compensate for the loss of three days from the package. He wrote: “The lead traveller and I have come to a compromise that they’re happy to take package 2 and willing to accept £480 compensation per traveller for the misunderstanding. As per your advice we will send them the booking form again with the note stating that the party accepts package 2 and has been compensated £480 for the misunderstanding. £480 per traveller. £1440 in total.
Staying in a part-c/onstructed hotel in which hotel unpaid by agent so hotel manager threatening travellers to vacate following day. All other hotels booked or extremely expensive and nowhere to be seen or contacted. Local escalation to package organiser resulted in payment by package organiser for agent’s mistake.
Over 100 booked a Hajj package, through a ATOL-bonded Ministry of Hajj approved West Yorkshire-based Hajj organiser. The total package cost c£34,000. 24 hours before they were due to depart, The family first discovered their Saudi Arabian visas still had not been obtained by the company. They also then discovered that their flights had been altered from scheduled to chartered, changing in Bahrain, and were also informed that they couldn’t get the five-star hotels they had booked and paid for. Their accommodation had been downgraded without their knowledge. They refused to travel and lost everything.
Travellers cancel booking and book with a more reliable package organiser after discovering problems with previous year’s Hajj. Agent retains
Booked a premium £9,000 per person package for 14-days only to discover a few weeks before travelling that the during would be cut short by one day.
Sold a 5* single-occupancy hotel room but staying in a 3* shared hotel room.